A defined job
Choose a task with a clear start, a useful result and boundaries. Agree how to measure quality, time and the work still needed from people.
BUILT FOR THE WAY YOU WORK
A useful agent. A better workflow.
Give AI a defined job in your business. We build agents that work with your existing systems, follow agreed rules and bring the right decisions back to your team.
Discuss your workflowTHE RIGHT STARTING POINT
Start with the task that needs attention.
An AI agent is software that uses AI and connected tools to carry out a sequence of tasks. It might find information, prepare a document or organise an incoming request. We start with one workflow and agree what the agent can do, what it must check and where a person stays involved.
The outcome
A working pilot with evidence to help you decide what happens next. Wider rollout follows what the results support.
WHAT WE LOOK AT
The detail that
makes the difference.
We connect the technical decisions to the people, information and processes involved in your everyday work.
The right connections
Connect the agent to approved sources and systems. Give it only the access needed for its task and make its actions traceable.
Checks before action
Design approval points for sensitive steps. Decide what should happen when information is missing, conflicting or outside the agent’s scope.
A pilot you can evaluate
Test with representative work, review failures and compare the results with your current process before widening its use.
HOW WE WORK TOGETHER
A considered process.
A clear next step.
Define
Map one workflow, its owner and the intended result.
Build and test
Create a pilot and assess it against agreed examples.
Introduce and improve
Roll it out carefully, review results and agree ongoing support.
A working pilot with evidence to help you decide what happens next. Wider rollout follows what the results support.
GOOD QUESTIONS
A little more
clarity.
How is an agent different from a chatbot?
A chatbot mainly responds in a conversation. An agent can also work through a defined sequence of tasks using connected tools. Some agents include a chat interface, but the workflow determines what is useful.
Can it work with the software we already use?
Often, yes. We check the available integrations, permissions and commercial terms before agreeing the scope. Where a connection is unsuitable, we explain the alternatives.
Will it send emails or make changes automatically?
Only where that action is included in the agreed design and permissions. A first pilot can prepare work for a person to review before anything is sent or changed.
What happens after the pilot?
We review the evidence together. You can choose to refine the workflow, expand its use or stop. Ongoing support and any software or model usage costs are agreed separately.
What is the minimum project investment?
Pilots start from £3,000 plus VAT. Every project is individually scoped and quoted after reviewing its systems, data preparation and testing needs; the written proposal sets out the scope and price before work begins.
What information and access do you need?
Start with the task, the tools you use, a workflow owner and representative examples. We agree the access needed for the pilot and how examples will be shared securely. Please do not send credentials or confidential documents in the enquiry form.
What if our existing software already does this?
We check existing features and ordinary automation during scoping. A custom agent may not be needed if your current tools can do the job adequately.
Who owns the code, configuration and accounts?
Ownership, licences, account control and access to code and configuration must be specified in the written agreement. These depend on the selected tools and any third-party components; confirm them before commissioning the build.
What costs continue after the build?
Hosting, software licences, model usage and support can carry ongoing charges. The proposal sets these out separately from implementation, including who operates the workflow and what maintenance is included.
What happens if the pilot does not meet the agreed success criteria?
We review the test results and limitations with you before deciding whether to refine, expand or stop. Any included rework, further paid work and cancellation terms must be set out in the project agreement; a pilot is not a promise of production readiness.
LET’S FIND YOUR NEXT STEP
Tell us what you
want to improve.
We’ll listen, ask a few useful questions and help you work out where to begin.
Or go straight to the custom ai agents enquiry page